At NextTech Solar, we are committed to ensuring your satisfaction with our products. Please read the details of our Return and Exchange policies carefully before initiating a request.
Return Policy
- Return Window: Returns are accepted within 24 hours of the delivery date.
- Return Condition: Returns are eligible only if the product is damaged upon receipt.
- Proof of Damage: A clear video of the unboxing process must be submitted as proof of damage.
- We will process your payment within the next two to three days
Refund Timelines:
- Refund requests are processed within 3-7 business days after approval.
- Refunds will be credited to the original payment method.
- Please note that the processing time may vary depending on the payment provider and bank processing times.
Exchange Policy
- Incorrect Product: If you receive an incorrect product, please contact our customer support within 48 hours of delivery.
- Exchange Process: We will provide either a replacement or a voucher of equal value.
- Exchange Condition: The product must be returned in its original packaging and in an unused condition.
How to Initiate an Exchange or Return
- Contact Customer Support:
- Email: eng.mahesh11@gmail.com
- Phone: +91-8602860288
Contact us within 24 hours for returns or 48 hours for exchanges.
- Follow Return Instructions:
Our team will guide you on the return/exchange process, including shipping details.
For any additional assistance, feel free to reach out to our customer support team. We are here to help!